What’s new around here?
Well, we’ve got a Vizsla puppy, which has caused anarchy in the Rook household.
I’ve been watching birds arrive back from abroad for our summer.
Seeds sown in the greenhouse in March have grown into plants.
Oak trees are coming into leaf before ash…so we’re in for a splash.
One of my young apple trees has canker and will have to come out. (Not my body for a change)
I’ve been to RJAH board where I watched the new CEO, Mark, infuse members with new enthusiasm for patients instead of bottom lines, for questioning and challenging instead of quietly complying.
I’ve spoken at length with the newish deputy director of nursing at SATH about my awful four days in March. She got it (in the end). Why was I the only one to complain? Because I know what good and safe look like? Because I’ve done this for seven years. Because most patients just want to get out ASAP. And forget, move on.
As do I. But I can’t. Because I’m still inexpressibly angry.
And I have yet to see or hear anything that makes me think the SATH Board actually, truly, deep down understands my experience and their mistakes.
I have been visited by the director of nursing. I have had comments in a letter from the CEO. But no one has shown me the passion to get patient care right, the sense of outrage my experience should engender, the “That will not happen again here” attitude.
SATH has lost sight of itself. It’s been under terrible pressure for years but has taken to blaming everyone but itself.
They look out from their barricades and shout…not for help, but for others to change.
They play at patient engagement but ignore much that we say.
They look for lean solutions, pilot them, then don’t implement across the Trust.
They think they’ve been dealt a bad hand, but don’t change the game they’re playing.
They believe shiny buildings will solve their problems, and can’t see simple solutions.
They can’t hit the target, let alone the point.
So what can we do?
Well I think that telling them this in public can be beneficial.
It’s not negative to complain or criticise, it’s assertive.
It’s not unsupportive of your local hospital to say: open your eyes, pull your finger out, sort out your problems.
Because that hospital belongs to us in Shropshire. It’s where we go to be treated, to be recovered, kept alive.
And we pay for it.
I think that the emperor should be told.
You’ve got no clothes on.
Look in a mirror.
Go on. Get dressed in something sensible.
Stop trying to be posh when just ordinarily good will do very nicely.
You don’t need shiny new buildings.
The answer lies within.
Open your eyes and see it.